Chapter 8

WRITING EFFECTIVE LETTERS

Every good letter you write will help your organization build good relations with the public and with other organizations and agencies. A letter is often the first contact—and might be the only contact—a person has with your organization.

HOW TO FORMAT A BUSINESS LETTER

Although some communications can be made informally with a phone call or an email, formal situations call for a letter. Letter writing provides you and the recipient with a record of facts, ideas, concerns, and suggestions. Organizing and expressing ...

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