Chapter 10
UNDERSTANDING PROJECT PERFORMANCE MANAGEMENT
In the social sectors, the critical question is not “how much money do we make per dollar of invested capital?” but “how effectively do we deliver on our mission and make a distinctive impact, relative to our resources?”
—JIM COLLINS, GOOD TO GREAT AND THE SOCIAL SECTORS
Tracking investment dollars is a familiar activity in the federal environment. Yet it remains unclear how much value the federal government and American taxpayers receive from the massive investment in projects. The performance management framework that operates in the federal environment can shed some light on this value. ...
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