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The Great ScrumMaster: #ScrumMasterWay, First Edition

Book Description

The Fast, Focused, Practical Guide to Excellence with Scrum

The Great ScrumMaster: #ScrumMasterWay is your complete guide to becoming an exceptionally effective ScrumMaster and using Scrum to dramatically improve team and organizational performance. Easy to digest and highly visual, you can read it in a weekend…and use it for an entire career.

Drawing on 15 years of pioneering experience implementing Agile and Scrum and helping others do so, Zuzana Šochová guides you step by step through all key facets of success as a ScrumMaster in any context. Šochová reviews the ScrumMaster’s responsibilities, introduces her powerful State of Mind model and #ScrumMasterWay approach, and teaches crucial metaskills that every ScrumMaster needs.

Learn how to build more effective teams, manage change in Agile environments, and take fulladvantage of the immensely powerful ScrumMaster toolbox. Throughout, Šochová illuminates each concept with practical, proven examples that show how to move from idea to successful execution.

  • Understand the ScrumMaster’s key role in creating high-performance self-organizing teams

  • Master all components of the ScrumMaster State of Mind: teaching/mentoring, removing impediments, facilitation, and coaching

  • Operate effectively as a ScrumMaster at all levels: team, relationships, and the entire system

  • Sharpen key ScrumMaster cognitive strategies and core competencies

  • Build great teams, and improve teams that are currently dysfunctional

  • Drive deeper change in a safer environment with better support for those affected

  • Make the most of Shu Ha Ri, System Rule, Root Cause Analysis, Impact Mapping, and other ScrumMaster tools

  • Whether you’re a long-time Certified ScrumMaster (CSM) or participating in your first Scrum project, this guide will help you leverage world-class insight in all you do and get the outstanding results you’re looking for.

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    Table of Contents

    1. About This E-Book
    2. Title Page
    3. Copyright Page
    4. Dedication Page
    5. Contents
    6. Foreword
    7. Preface
      1. Who Should Read This Book
      2. How to Read This Book
    8. Acknowledgments
    9. About the Author
    10. 1. The ScrumMaster’s Role and Responsibilities
      1. The Self-Organized Team
        1. A Group of Individuals
        2. The Real Team
        3. Exercise: The Self-Organized Team
      2. The ScrumMaster’s Goal
      3. The ScrumMaster’s Responsibilities
      4. Pitfalls of Combining Roles
        1. The ScrumMaster Is a Team Member
        2. The ScrumMaster Is a Product Owner
        3. The ScrumMaster Is a People Manager
        4. The ScrumMaster Works with Multiple Teams
        5. The ScrumMaster as a Servant Leader
        6. Exercise: Are You a Servant Leader?
        7. Stay One Step Ahead
    11. 2. The State of Mind Model
      1. Teaching and Mentoring
      2. Removing Impediments
      3. Facilitation
      4. Coaching
      5. Example: Starting Agile
      6. Example: Impediments
      7. Example: Stuck
      8. Example: Responsibility
      9. Exercise: State of Mind—Now
      10. The Missing Piece of the Puzzle
      11. Exercise: State of Mind—The Future
    12. 3. #ScrumMasterWay
      1. Exercise: #ScrumMasterWay
      2. Level 1—My Team
      3. Level 2—Relationships
      4. Level 3—Entire System
      5. The ScrumMasters’ Group
      6. The Organization as a System
        1. First Attempt
        2. The ScrumMaster’s Land
        3. Change the World
      7. Cynefin Framework
        1. Obvious
        2. Complicated
        3. Complex
        4. Chaotic
        5. Disorder
        6. Exercise: Cynefin Framework
    13. 4. Metaskills and Competences
      1. Metaskills
        1. The ScrumMaster’s Metaskills
        2. Exercise: Metaskills
      2. Competences
        1. Master of Agile
        2. Explaining and Experience
        3. Facilitation and Coaching
      3. Core Competences
        1. Exercise: Which Competences Do You Have?
    14. 5. Building Teams
      1. Tuckman’s Group Development
        1. Forming
        2. Storming
        3. Norming
        4. Performing
        5. Change
        6. Exercise: Using Tuckman’s Group Development
      2. Five Dysfunctions of a Team
        1. Absence of Trust
        2. Fear of Conflict
        3. Lack of Commitment
        4. Avoidance of Accountability
        5. Inattention to Results
        6. The ScrumMaster’s Role
        7. Exercise: The Dysfunctional Team
      3. Team Toxins
        1. Blame
        2. Defensiveness
        3. Stonewalling
        4. Contempt
        5. The ScrumMaster’s Role
        6. Exercise: Team Toxins
      4. Focus on Responsibility
        1. Denial
        2. Laying Blame
        3. Justify
        4. Shame
        5. Obligation
        6. Quit
        7. Responsibility
      5. Organization as a Tribe
        1. Stage 1: Life Sucks
        2. Stage 2: My Life Sucks
        3. Stage 3: I’m Great (but You Are Not)
        4. Stage 4: We Are Great
        5. Stage 5: Life Is Great
        6. Exercise: Tribal Leadership Stages
      6. Choose the Right Leadership Style
        1. Leader-Follower
        2. Leader-Leader
      7. Use Decentralization
        1. Book Club
        2. Travelers
        3. Review Bazaar
        4. Experiment Board
        5. Open Space
        6. World Café
    15. 6. Implementing Change
      1. Go for a Change
        1. Exercise: Agile Wheel
      2. Change Behavior
      3. Eight Steps for Successful Change
        1. Create a Sense of Urgency
        2. Guiding Team
        3. Change Vision
        4. Understanding and Buy-in
        5. Empower Others to Act
        6. Short-Term Wins
        7. Don’t Let Up
        8. Create a New Culture
    16. 7. The ScrumMaster’s Toolbox
      1. Mastering Shu Ha Ri
        1. Shu
        2. Ha
        3. Ri
        4. Application
        5. Exercise: Shu Ha Ri
      2. System Rule
        1. Example: Improvements
        2. Example: Product Owner
        3. Example: Frustration
      3. Positivity
        1. How to Increase Positivity
      4. Facilitation
        1. Before the Meeting
        2. During the Meeting
        3. Example: Retrospective
      5. Coaching
        1. Powerful Questions
        2. Exercise: Powerful Questions
      6. Root-Cause Analysis
        1. Fishbone
        2. Example: Predictability
        3. Five Whys
        4. Example: Low Quality
      7. Impact Mapping
        1. Example: Impact Mapping
      8. Scaling Scrum
      9. Kanban Insight Scrum Checklist
      10. XP Practices Checklist
      11. Product Owner Checklist
    17. 8. I Believe . . .
      1. The Great ScrumMaster
      2. Don’t Know Whether Agile and Scrum Is for You?
      3. Want to Transform Your Organization to Agile?
      4. Don’t Know How to Build a Good Product Backlog?
      5. Looking for a Way to Improve Your Team?
      6. Want to Become a Great ScrumMaster?
      7. Want to Become a Great Product Owner?
      8. Want to Solve Conflicts?
      9. Want to Have a Modern Agile Organization?
      10. Want to Move Your Organization to the Next Level?
      11. Zuzana Šochová—sochova.com
        1. Agile Coach
        2. Trainer
    18. References
    19. Index