Chapter 8Tools for Definition
The greatest challenge to any thinker is starting the problem in a way that will allow a solution.
—Bertrand Russell
8.1 Introduction
A single tool is a device which has a clear role and defined application. However, numerous tools jostle for space in the training literature. Although most of these tools are basically simple, their inappropriate selection and application often ended in failure. Thus it is important to present them in a structured way.
DMAICS (define, measure, analyse, improve, control and sustain; see Chapter 4 for details) provides the rigour of a proven project ...
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