Chapter 4. Dramatis Personae: Dealing with Guild Drama

Dramatis personae is a Latin phrase meaning "the masks of the drama." It's often used as a heading to the list of characters in a play or other dramatic work. In that context, drama as entertainment is the goal. In a guild, drama is rarely entertainment for those involved. Quite the opposite—drama is deadly to guilds.

Drama can take many forms: arguments, backstabbing, power struggles, and ridiculous behavior of all kinds. Drama may sound like something that reasonable, mature people can easily avoid, but in an online context where communication is sometimes difficult and meaning can become distorted, drama can be more prevalent than you might think. I've seen even the most level-headed people ...

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