Drama can't be solved without honest, considerate, and effective communication. The problem is finding the best way to go about it. Below are some solutions that I propose for resolving various types of drama.
|Your role: High school principal|
|Risk factor: Medium|
Communicating with only one party is often the least effective solution. Very seldom is a dramatic situation the result of one party's actions alone, so holding her accountable for everything will rarely end well. That's what makes this a medium-risk method.
This is a simple solution that I recommend only for simple situations. For example, if someone is clearly violating a guild policy, you can remind her of that policy and ask her not to repeat ...