What You Can (Sometimes) Help With

When a member reaches out to you or another officer about an offline problem, many times, all we can do is lend an ear. Often, that's all the person wants—someone to vent to, or ask advice from. In rare cases, they want us to get involved in their lives in a more substantial way, or we may feel compelled to intervene. You must be very careful in these situations.

It's a terrible thing to say, but you can't always trust what a member is telling you. Some people use the anonymity of the Internet to make up elaborate lies about themselves and their situations. Even if you believe them, remember that you're only getting their side of the story. How you react depends on how well you know the member, but any action ...

Get The Guild Leader's Handbook now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.