APPENDIX 2:CASE STUDY: CAPITAL ONE’S EMAIL EFFICIENCYSOLUTION

This case study underscores the value of implementing Hamster Revolution insights across a large organization. This case study can also be found at get.control.net

A. SUMMARY

Challenge: Capital One is an organization that constantly strives to maximize productivity. When internal surveys revealed that email overload was a growing productivity challenge, Capital One’s Productivity Team took action.

Solution: The Capital One Productivity Team partnered with Mike Song and Tim Burress from getcontrol.net to develop a groundbreaking email efficiency workshop. The Capital One Productivity Team played a major role in shaping the program. The workshop contained insights and exercises found ...

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