Foreword

Every once in awhile, the business world teeters off balance. This usually happens when events converge to create an absurd situation or incongruity. Invariably, an incongruity is a big opportunity. In the 1980s, the incongruity was that managers lacked a simple system for managing people. When the rubber met the road, most lacked the people skills needed to maximize performance. Along came The One Minute Manager® and suddenly millions of professionals had a book that simplified the management of people. Twenty years later, I’m thrilled that it continues to help managers manage and leaders lead.

In the 1990s, the incongruity was that people lacked a simple strategy for managing change. This was absurd because the ’90s were a time of ...

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