“Raise your hand if you’ve recently attended a meeting where the action items didn’t get completed on time.”
A bunch of hands shot up.
“Why does that happen?”
“I think people get busy and they forget,” said David.
“I always get this sinking feeling in the pit of my stomach,” said Iris, “when I see people writing down their action items. I always wonder, How can I make sure these things get done?”
“Sometimes,” said Vijay “we don’t even write them down.”
“Do meeting notes always get sent?” I asked.104
“Not always,” replied Vijay with a sigh.
Penny protested, “The meetings that I facilitate always have complete meeting notes that get sent to every participant.”
“And do you feel that your colleagues open the notes ...