Over the next few days I attended two of Iris’ virtual meetings, and just as she’d said, they were awful. In our follow-up phone call I reviewed my notes with her:
Meeting 1: Regional Sales Managers’ Weekly Teleconference
Notes: Iris led a somewhat dry teleconference that was designed to summarize key initiatives for the week. She was the primary speaker for 90 percent of the meeting, and when she asked questions, there was usually a long silence before anyone responded. Most of the conversation from other participants came from 3 of her 12 regional managers. Other team members seemed bored and distant, as if they were doing email.48
Meeting 2: Brainstorming Teleconference with Marketing
Notes: Iris attended a brainstorming ...