CHAPTER 15
Analyze Stage
Analyze stage objectives include (Keller, 2011a):
• Value stream analysis to determine value-producing activities
• Analyze sources of process variation
• Determine process drivers
Value Stream Analysis
Value stream analysis starts by defining the value of the product or service in the eyes of the customer. Value is alternatively defined as:
• Something the customer is willing to pay for
• An activity that changes form, fit, or function
• An activity that converts an input to an output
Value is only relevant at a ...
Get The Handbook for Quality Management, Second Edition, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
