The last two chapters described two mandatory project management functions: managing scope and project organization. Let us now turn to three secondary functions or constraints: managing quality, cost, and time. Contrary to common practice, they will be addressed in that order, which is the order I believe they should be addressed during project definition. You cannot know how much it will cost nor how long it will take until you know the desired quality standards.

This chapter addresses quality. I start by considering what we understand by good quality in the context of projects. I then introduce a five-element model for achieving good quality, and describe each element of the model. I describe configuration management, ...

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