CHAPTER 24Strategic Benefit Plan Management

Dennis F. Mahoney

Administering employee benefit plans has changed substantially in the last 35 years and has evolved into a multifaceted discipline. It requires a combination of both general managerial skills and deep technical proficiencies in select areas. It entails coordinating a team of internal and external specialists from the following diverse disciplines: human resources, law, tax, finance, medical care, risk management, information systems and Internet web services. And it is best accomplished by an individual skilled in leadership, project management, and general management principles.

The level of complexity in administering an employee benefits program is contingent on a number of factors. ...

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