CHAPTER 27Employee Benefits Communications
OBJECTIVES OF EMPLOYEE BENEFITS COMMUNICATIONS
The Internet has spawned a new generation of communication applications in employee self-service. Web-based applications have all but replaced interactive voice-response (IVR) systems in human resources (HR) administration. At work or at home, at the click of a mouse, employees are accessing information on provider networks, modeling plan costs, enrolling in health plans, and changing retirement plan allocations. Government policies such as the Electronic Signatures in Global and National Commerce Act of 2000 and Department of Labor favorable regulations on the use of electronic communication have advanced the progress toward a paperless ...
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