Introduction

The advantage—the competitive edge—leading companies today require is process. Not overwhelming process for process’s sake but well thought out strategic process in the right amount, based on the organization’s context. Why is process important to a company and to program management? Just look at the nightly news. A month or a quarter doesn’t go by without some widely recognized organization or company publicly acknowledging a major project disappointment. Additionally, the late delivery and cost overruns of projects often cause turmoil and upheaval within organizations. That’s why the companies that survive and thrive today and that will survive in the future will be those which have processes in place and can repeatedly integrate ...

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