Chapter 5. Sensemaking to Create High-Performing Virtual Teams

Gina Hinrichs, Jane Seiling, Jackie Stavros

In organizations, teams are formed to determine a course of action based on a choice among alternatives, usually under conditions of risk. Decision making has been a central process for teams and supported action and progress for years. The importance of decision making is reflected in the focus our society places on it. Currently, based on an Amazon.com search, there are over 125,000 books and countless articles published on decision making. As greater innovation in a context of accelerating change, complexity, and uncertainty is demanded, a more robust decision-making process is called for. Decision making must shift to a more holistic, ...

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