Chapter 15. Training for Virtual Collaboration: Beyond Technology Competencies

Arie Baan, Martha Maznevski

Virtual teams are not simply regular teams that work together over technology. Virtual teams share some additional characteristics that raise challenges for smooth functioning and high performance. Moreover, because they are typically created to address tasks that are strategic, a team's performance is usually very important to the organization. Most virtual teams require assistance in developing an effective set of norms and routines to achieve such performance. Learning the technology is not enough: a valuable training and development program also addresses the issues around communication and trust through an action-learning sequence customized ...

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