Chapter 17. Problem Solving in Virtual Teams
David Braga Steve Jones Dennis Bowyer
In order to survive and prosper, organizations have always needed to find solutions to difficult problems. However, current forces are affecting organizations and their management in ways unmatched in history. Higgins (1994) notes:
Change is occurring at an accelerating rate. The number of competitors is increasing dramatically. Business is globalizing. New technology is being introduced at a rapid pace. The workforce is increasingly diverse. There is a scarcity of certain resources, including highly skilled workers. There is a transformation occurring from an industrial to a knowledge-based society. Economic and market conditions are increasingly unstable, especially ...