CHAPTER FIVE

TRUST, TRUST DEVELOPMENT, AND TRUST REPAIRa

Roy J. Lewicki

Edward C. Tomlinson

The relationship between conflict and trust is an obvious one. Most people think of trust as the glue that holds a relationship together. If individuals or groups trust each other, they can work through conflict relatively easily. If they do not trust each other, conflict often becomes destructive, and resolution is more difficult. Bitter conflict itself generates animosity and pain that is not easily forgotten; moreover, the parties no longer believe what the other says or believe that the other will follow through on commitments and proposed actions. Therefore, acrimonious conflict often serves to destroy trust and increase distrust, which makes conflict ...

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