April 2014
Intermediate to advanced
1272 pages
41h 59m
English
book
The Handbook of Conflict Resolution: Theory and Practice, 3rd Edition
by Eric C. Marcus, Morton Deutsch, Peter T. Coleman
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CHAPTER NINE
THE PSDM MODEL
Integrating Problem Solving and Decision Making in Conflict Resolution
One way to think about what people do when they resolve conflict is that they solve a problem together. Another way to think about it is that they make a decision—again, together. Sometimes problem solving and decision making are treated as synonymous. For convenience, we distinguish between the two in order to make clearer the ways in which they complement each other, even though the processes are intermingled in the course of conflict resolution. In the “Problem Solving” section of this chapter, we discuss diagnosis of the conflict and also the development of alternative possibilities for resolving a conflict. ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.