CHAPTER TWENTY-FOUR

LEARNING THROUGH REFLECTION ON EXPERIENCE

An Adult Learning Framework for How to Handle Conflict

Victoria J. Marsick

Dorothy E. Weaver

Lyle Yorks

Conflict is endemic to modern life. As Thompson (2005) and numerous chapter authors in this Handbook recognize, when individuals seek to balance competing interests and build long-term and fair relationships, conflict resolution skills are enormously valuable—not just for negotiating practical issues, such as one’s salary, but also for the complicated and difficult conversations that pervade our lives (Stone and Patton, 2000). How do adults successfully learn to handle conflict? How do individuals learn to improve their negotiation skills?

In this chapter, we introduce a framework ...

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