CHAPTER TWENTY-FIVE
THE ALCHEMY OF CHANGE
Cultural Fluency in Conflict Resolution
Imagine a conflict that matters in your bones. It may be a social injustice. It may be a family knot that has proved difficult to untangle. Or perhaps it is an internal struggle that resists rational analysis. The toughest problems are not easily amenable to rational dissection and linear problem solving. If they were, we would need fewer psychotherapists and mediators. Computers could tumble the factors together, producing the most promising way forward. But humans are complex, and human conflict—deep in our very bones—is always about what lies below the surface as well as what can be found above. Intractable conflicts meld history, identity, face, ...
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