CHAPTER THIRTY-FIVE
TEACHING CONFLICT RESOLUTION SKILLS IN A WORKSHOPa
This chapter describes the Coleman Raider model, used to teach negotiation and mediation skills to adult learners. By making explicit our teaching philosophy, course objectives, and methods, we hope to stimulate discussion and research about how conflict resolution is taught. Although organizations around the world have invested significant financial resources on this topic, there has been little systematic research over the past decade on the pedagogy of conflict resolution or on the models and methods used to teach these skills (Movius, 2008; Raider, 1995). We first share six pedagogical insights derived from our practice that have come to underpin ...
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