Beth Fisher-Yoshida

Communication is the most important means of interaction between people. It is a critical component of our relationships with others. The quality of our communication is important to our relationships, and this is what creates our social worlds. In destructive conflict situations, the quality of our communication is poor; it destroys our relationships and escalates and spreads conflict, perpetuating this destructive cycle. In order to improve our relationships and change our social worlds from destructive conflict to constructive interactions, we need to transform the nature of the communication we have with others.

This chapter discusses transforming ...

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