CHAPTER THREE
USING THE POWER OF NEUTRAL
Balance is the perfect state of still water. Let that be our model.It remains quiet within and is not disturbed on the surface.
—Confucius
Kerry was a division leader obsessed with creating a new incentive plan for her major telemarketing teams. This obsession was causing her anxiety and stress.
All her focus in the past had been on negatives. She wanted certain guarantees that her people would not betray her. She resented certain past behaviors that she was now trying to eliminate. The more she fretted, the more she micromanaged, and every time she tried to negotiate a new plan there was a war between the two sides. She couldn’t see that she was creating the war. She was splitting atoms every time ...
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