INTRODUCTION

To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.

— Henri Bergson

French philosopher (1859–1941)

Today’s organizations are beset by the forces of transformation. The scope and pace of changes are staggering. Markets and customer requirements appear to redefine themselves on an almost daily basis. Global politics and domestic legislation continue to rewrite the rules on how to play the game — creating new opportunities as they shut down established practices. Mergers and acquisitions, the rise or fall of competitors, and the emergence of new players all have contributed to a feeling of constant churning in the business environment. Even government institutions and other not-for-profit ...

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