6 COLLECTING AND CAPTURING BUSINESS REQUIREMENTS FOR IT PROJECTS
INTRODUCTION
At several points, this volume has alluded to business analysis as a role within the project management office (PMO). The business analyst is integral to project delivery and continuous process improvement — both among the customers served by the IT organization and within IT itself. In fact, changes within the enterprise and IT go hand-in-hand. Almost invariably, when new technologies are added to established or emerging business practices, those processes must change to reap the full benefit of IT enablement. Similarly, the IT organization must adapt itself to the additional products and services in its portfolio of deliverables. Within this grand scheme, the business ...
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