9 CONCLUSIONS — THE ROI OF THE PMO

INTRODUCTION

The Hands-On Project Office has taken the reader on a journey of exploration and self-examination. Throughout, the text has focused on service and project management delivery within an IT organization and how simple process changes can lead to higher customer satisfaction. To the author’s way of thinking, a lack of clarity around business processes, stakeholder communications, and customer expectation management, rather than technological failures, leads IT operating units and those they serve down unhappy, sometimes torturous paths. The IT project management office (PMO) support team can address many of these issues by attending to the details of delivery management. To that end, this book and ...

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