The Hard and Soft Sides of Change Management

9

Accounting for Key Stakeholders

For a moment, let’s think back to the JCo acquisition case you read in chapter 5. In that case, Luis recommended that his company establish four teams to work on an acquisition integration project—the core project team, change management team, transition-monitoring team, and red team. Assuming his company agrees to set up these teams, have they appropriately identified and included everyone they need to get involved with this change initiative? It’s natural to say “Yes, that’s enough people,” but the reality is probably not. And Luis appeared to know this too.

Luis seemed to understand that despite creating these four teams, his organization still hadn’t accounted for—or appropriately involved—all of the stakeholders ...