The Hard and Soft Sides of Change Management

18

And Then Everything Changed

Much of this book was written during 2020, while the world—and the workplace—struggled to adjust to the realities of the coronavirus pandemic. The changes we navigated through during that time were devastating for some and profoundly distressing for just about everyone. We grieve with those who lost loved ones under the most tragic of circumstances. The more fortunate among us—and at times, it was hard to feel truly fortunate—wrestled with the loss of income, the loss of connection, and the loss of routine.

In the workplace, adjusting to the realities of a global pandemic meant implementing stringent new safety protocols, connecting to the office from home, navigating new policies and procedures, learning new technology, ...