THE AUTHORS
Lloyd P. Provost is a statistician, advisor, teacher, and author who helps organizations make improvements and foster continuous learning and improvement. He consults and advises through Associates in Process Improvement. His experience includes consulting in data analysis, planning, management systems, planned experimentation, measurement, and other methods for improvement of quality and productivity. He has consulted with clients worldwide in a variety of industries including health care, chemical, manufacturing, engineering, construction, automotive, electronics, food, transportation, professional services, retail, education, and government. Much of his current work is focused on health care improvement in developing countries. ...
