6

Putting a Noble Purpose to Work

The Devil is in the details, but so is salvation.

—Admiral Hyman G. Rickover, US Navy

Stanley is a senior recuperating at home after a double lung transplant. He receives a call from a Best Buy care agent, who asks Stanley how he is doing. Very well, Stanley tells the agent.

But Stanley was not doing very well, and the care agent knew it. Thanks to a number of sensors placed in Stanley’s home and artificial intelligence analyzing the data they send, the agent could surmise whether Stanley was eating and sleeping properly, and whether he was moving around enough or using the bathroom. The agent saw that Stanley was not opening his fridge nearly often enough for someone eating regularly. Trained to engage ...

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