9

First Ingredient: Connecting Dreams

Tutor 1: What does it feel like when you’re dancing?

Billy: Don’t know. Sorta feels good. Sorta stiff and that, but once I get going then I like, forget everything. And sorta disappear. Sorta disappear. Like I feel a change in my whole body. And I’ve got this fire in my body. I’m just there. Flyin’ like a bird. Like electricity. Yeah, like electricity.

—Billy Elliot

“What is your dream?”

Jason Luciano, the manager at the South Bay Best Buy store in Dorchester, south of Boston, asked every single person on his team this question. Every associate’s answer was written on a whiteboard in the break room, next to their name. After writing it down, Jason would always tell them, “Let’s work together to ...

Get The Heart of Business now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.