11  ___________________________________

Performance management

In today's culture of partnership, pure performance appraisal is giving way to more ‘holistic’ performance management. It is argued that this is the best way of getting the best out of employees, teams and the organization as a whole.

(Management Today, 2001)


In an ideal world, employees work hard and effectively, are responsible, accountable and flexible; they are willing to learn new skills and to share their knowledge with other people. They willingly ‘go the extra mile’, feel empowered and are willing to use their initiative to improve service, rather than leaving the task to someone else. However, empowered performance does not happen in a vacuum. In an empowered ...

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