The High Performance Organization

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Becoming a values-basedorganization

How can an enterprise build capabilities, forge empowered teams, develop a deep understanding of customers, and – most importantly – create a sense of community and common purpose unless it has a relationship with its employees based on mutual trust and caring?

(Robert Waterman, 1995)

Introduction

Why do highly talented people choose to come to work and give of their best? For many, the reasons go far beyond financial necessity. It is through work and their experience of the workplace that many employees attempt to meet their ‘psychological’, emotional, social, creative and personal achievement needs. Some would go further, arguing that work fulfils a greater role, connecting ...