Open the Channels of Communication Upward, Downward, and Across
Upward communication is a win-win situation. Staff are free to express themselves and feel that they are being heard, while managers can use the information gathered to create buy in. I don’t see what a leader will lose by encouraging it.
Want to achieve extraordinary results? Then open the channels of communication in your organization!
In the previous chapter, we noted that communication is the lifeblood of organizations. The conversational environment determines to a large extent the culture of the organization, which directly affects performance. We are safe to say that there is an indirect link between the nature of dialogue in an organization and the performance ...
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