Chapter 3. Performance Management: How Do I Evaluate Performance and Conduct Meaningful Performance Reviews?

Ask employees about performance management and their experiences giving or receiving performance appraisals and you are likely to hear griping or humorous or scary anecdotes. Companies’ approaches to performance management vary widely. There are organizations with elaborate performance management systems that combine frequent feedback with documentation, those that use simple forms for one annual discussion copied from other businesses or forms books, and others that use no system at all.

Meaningful ongoing performance management helps both individual employees and the business as a whole. Effective performance management is a key for the ...

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