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The HR Toolkit: An Indispensable Resource for Being a Credible Activist by Denise Romano

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CHAPTER 13CONFLICT RESOLUTION

Learning sound methods of conflict resolution may be very different from what we learned in our homes growing up, but what is important to know is that conflict among humans is inevitable, and there are decades of research that have given us proven methods of conflict resolution that we know work. Isn’t that great news? The solutions are there, if we want them. Approach it like learning a new language, learning to use new software, or learning to play a musical instrument; it can be done.

Being willing to learn conflict resolution skills requires being open to challenging your thoughts and feelings. We know our brains sometimes lie to us. We know primal brain can hijack rational brain. We know we sometimes are capable ...

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