CHAPTER 15FOSTERING FEEDBACK, TRAINING, AND IMPROVED PERFORMANCE MANAGEMENT
Smart performance management is accurate, unbiased, free of attribution error, comprehensive, robust, and multidirectional. It includes multiple raters, approaches job performance issues with curiosity and the benefit of the doubt, regards job performance as one part of a larger workplace system, and always checks for disability, health issues, or challenges, as well as having the necessary tools, time, and training, before evaluating job performance.
In order to achieve smart performance management, anyone evaluating performance must first be trained in all of the above elements of sound assessment. Adults learn best experientially, so training that involves different ...
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