CHAPTER 5

The Bus Drivers—Let’s Talk Management

In the first two sections of the book we focused on getting everyone on the same page and the zeroed in on company strategy and getting the leadership team on board. For the remainder of the book, we’re going to get into the specific challenges that you and your team will face implementing these concepts on a daily basis. In this chapter, we’ll cover the unique challenges that small- to mid-sized businesses (SMBs) face in management and in the next chapter we’ll go into specific job roles.

Your Managers as Coaches

I listened to an interview with a new CEO of LEGO1 and he was telling a story about work-life balance. In it, he mentioned that his spouse was a physician and when he went from being a ...

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