CHAPTER 8

The Recruiting—Not Everyone Will Come With You, Be Ready

When we work with companies, my ideas on turnover are met with resistance because for as all-inclusive-anyone-can-do-this as my language is, it’s couched in the reality that you’re going to have turnover, and turnover is okay. I tend to pull the trigger quickly but that’s because I’ve done a few things before the employee has arrived. I actively try to avoid a logical fallacy that we humans engage in, called the sunk cost fallacy.

In weighing decisions, we give too much heft to what we’ve invested in the past. To combat that tendency, I recommend working through three scenarios before a new hire ever hits the ground running. First, imagine what success looks like and put some ...

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