Chapter 2
Say hello to Frankenstein
How to distinguish yourself from AI (and robotic humans)
‘You are my creator, but I am your master.’
Mary Shelley, Frankenstein
It was the first morning of Amelia’s new job on the IT help desk in a large national bank, but she wasn’t nervous. She’d been well trained, and knew precisely what to do. Not surprisingly, Amelia’s manager was careful to keep an eye on her. He was delighted. The reports from her colleagues were very positive. She managed to resolve any number of technical queries that came her way. Not only this, she was skilled at understanding the caller’s tone of voice and modified her replies accordingly. She appeared like magic in front of frustrated bank workers and quickly focused on their ...
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