CHAPTER 1

Why Change Management Matters to Human Resource Professionals

Be the change that you wish to see in the world.

—Mahatma Gandhi

The skills and competencies needed to succeed as a Human Resource (HR) professional are complex and involve a dynamic interaction of many differing and diverse capabilities. As the HR profession has grown and evolved, so too have the required qualities and abilities of HR practitioners. No longer seen as a dumping ground for employees with performance issues that cannot be corrected, or a holding spot for someone filling time until retirement, the HR department is now valued as a critical resource in helping organizations achieve their strategic outcomes.1 As such, a key reason that change management matters ...

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