AUTHORS

Philippa Thomas has specialised in learning and development for twenty years. With both commercial and operational experience of providing a range of IT training services to blue-chip organisations in the private and public sector, Philippa gained a unique insight into the people skills challenges arising from business change. As a director of The Celyn Group, one of the UK’s leading companies specialising in leadership, management and performance improvement, she is committed to providing her clients with creative but pragmatic solutions to such challenges. Philippa is also passionate that people skills become an integral part of professional qualifications.

Debra Paul is the Managing Director of Assist Knowledge Development, a training ...

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