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The Human Touch: Personal skills for professional success by James Cadle, Debra Paul, Phillipa Thomas

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1 THE IMPORTANCE OF PERSONAL SKILLS

INTRODUCTION

Working with people can be difficult. People hold different opinions and beliefs, and they have different experiences and knowledge. They may have concerns about the future, particularly in a time of economic difficulty, and these concerns may come to the fore when changes to working practices or job roles are under consideration. As a result, anyone working in a business change role needs to be alert to their business colleagues’ beliefs and concerns. Failure to do this can result in resistance or, even worse, objections, causing unnecessary additional work or even derailing a project completely.

Business change projects bring a unique set of pressures when working with people. We may be defining ...

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