The Human Touch

3 TEAM WORKING

INTRODUCTION

People organise themselves into groups for many reasons, whether it is to share some work, to uncover different experiences or knowledge, or to gain a range of views on a problem. While a family may be considered a form of group, most of the organised groups we encounter are work groups. Groups can often accomplish things that individuals acting alone would find impossible. As a result, working in groups is a fundamental feature of business and has been an essential element for its development.

Groups can be formal (set up and structured by management) or informal (developing naturally between individuals). However, much of the success of an organisation is not due to the development of its groups, but to how effectively ...