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The Human Touch: Personal skills for professional success by James Cadle, Debra Paul, Phillipa Thomas

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7 WRITTEN COMMUNICATION

INTRODUCTION

Once upon a time, the only way to communicate with people over long distances was by writing them a letter (or, possibly, sending them a verbal message via a courier). Nowadays, telephones (static and mobile), video conferencing and the internet are available and so communication is much more immediate. Nevertheless, there are still occasions when formal written communication is required. We still need to submit written reports, draft agreements or contracts and even write formal letters occasionally, and the standard of writing we demonstrate can have a major effect on the way we are perceived by others.

There are also available to us other written media, such as email and blogging, which bring particular ...

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