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Implementing a High-Performing Idea System
SEVERAL YEARS AGO, a vice president at a Fortune 500 financial services company approached us to help her set up a high-performing idea system. She was in a hurry and asked if it was possible to get the pilot areas started in two months and begin rolling the system out a few months later. We explained that it was certainly doable but would require the creation of a strong design and implementation team, whose members would have to be able to do a lot of work in a short period of time. The effort would also inevitably require her to champion some organization-level changes to the leadership team. She agreed and recruited the team, and we set to work.
During the initial training sessions, the design ...
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