INDEX
A
ABC, 135
Accenture, 50
Acceptance, strategies for gaining, 121–127
Accountant's gig, 21
Agassiz, L., 144
Age diversity, 50
Agility: I-D-E-A principle of, 7, 101–119; for idea flow, 104–106; idea percolation and, 112–115; importance of, 101–104; self-assessment of, 149; spaces for, 106–110, 112. See also Idea flow
“Aha!” moment, 8
Airline customer experience, 89
Alcott, L. M., 145
Allen, T. J., 131
America Online (AOL), 55, 125–126
Analogies and analogizing, 48, 56–57, 59
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